Windows Vista: The redirected printer does not print a document in Windows Server 2008 if the TS Easy Print feature is used in a terminal server session
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SUPPORT PROBLEM: The redirected printer does not print a document in Windows Server 2008 if the TS Easy Print feature is used in a terminal server session
Applications Supported:
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SUPPORT SOLUTION:
Consider the following scenario: You install the Terminal Services role on a computer that is running an x86-based version of Windows Server 2008. You create a terminal server session from a remote computer that is running Windows Server 2008 or Windows Vista. In the terminal server session, a printer is redirected by using the Terminal Services Easy Print (TS Easy Print) feature. You use an application to print documents to the redirected printer. This application customizes one or more settings in the printing preferences dialog box.You try to print a document by using this application. In the printing preferences dialog box, you click Cancel. Then, you click Print to print the document. In this scenario, the printer does not print the document. This issue occurs because the Remote Desktop Connection utility does not transfer the required printer settings to the redirected printer when you click Cancel in the printing preference dialog box. To resolve this issue, install this hotfix on the affected remote clients that are running Windows Server 2008 or Windows Vista. Hotfix information
2, ‘resolution’);
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a “Hotfix download available” section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support) Note The “Hotfix download available” form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.Prerequisites
3, ‘resolution’);
To apply this hotfix, you must be running one of the following operating systems:Windows Vista Service Pack 1 (SP1)Windows Vista Service Pack 2 (SP2)Windows Server 2008Windows Server 2008 Service Pack 2 (SP2) For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base: 935791 (http://support.microsoft.com/kb/935791/ ) How to obtain the latest Windows Vista service pack For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base: 968849 (http://support.microsoft.com/kb/968849/ ) How to obtain the latest service pack for Windows Server 2008 Restart requirement
3, ‘resolution’);
You do not have to restart the computer after you apply this hotfix.Hotfix replacement information
3, ‘resolution’);
This hotfix does not replace a previously released hotfix.File information
3, ‘resolution’);
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.Windows Vista and Windows Server 2008 file information notes
4, ‘resolution’);
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only “Windows Vista” is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under “Windows Vista” on the page. Always refer to the “Applies To” section in articles to determine the actual operating system that each hotfix applies to. The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.Collapse this tableExpand this table VersionProductSR_LevelService branch 6.0.600 1 . 22xxxWindows Vista and Windows Server 2008SP1LDR 6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDRService Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxx version number.The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the “Additional file information for Windows Server 2008 and for Windows Vista” section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.For all supported x86-based versions of Windows Server 2008 and of Windows Vista
4, ‘resolution’);
Collapse this tableExpand this tableFile nameFile versionFile sizeDateTimePlatformAaclient.dll6.0.6001.22689136,19211-May-201015:48×86Aaclient.mofNot Applicable1,09704-Mar-201005:47Not ApplicableMstscax.dll6.0.6001.226892,068,99211-May-201015:51×86Mstscax.mofNot Applicable1,96704-Mar-201005:47Not ApplicableTsgqec.dll6.0.6001.2268953,24811-May-201015:53×86Aaclient.dll6.0.6002.22402136,19211-May-201016:58×86Aaclient.mofNot Applicable1,09703-Apr-200920:41Not ApplicableMstscax.dll6.0.6002.224022,068,99211-May-201017:01×86Mstscax.mofNot Applicable1,96703-Apr-200920:42Not ApplicableTsgqec.dll6.0.6002.2240253,24811-May-201017:04×86For all supported x64-based versions of Windows Server 2008 and of Windows Vista
4, ‘resolution’);
Collapse this tableExpand this tableFile nameFile versionFile sizeDateTimePlatformAaclient.dll6.0.6001.22689151,55211-May-201016:15×64Aaclient.mofNot Applicable1,09726-Feb-201004:05Not ApplicableMstscax.dll6.0.6001.226892,426,88011-May-201016:18×64Mstscax.mofNot Applicable1,96726-Feb-201004:05Not ApplicableTsgqec.dll6.0.6001.2268945,05611-May-201016:20×64Aaclient.dll6.0.6002.22402151,55211-May-201017:08×64Aaclient.mofNot Applicable1,09703-Apr-200920:39Not ApplicableMstscax.dll6.0.6002.224022,426,88011-May-201017:11×64Mstscax.mofNot Applicable1,96703-Apr-200920:40Not ApplicableTsgqec.dll6.0.6002.2240245,05611-May-201017:13×64Aaclient.dll6.0.6001.22689136,19211-May-201015:48×86Aaclient.mofNot Applicable1,09704-Mar-201005:47Not ApplicableMstscax.dll6.0.6001.226892,068,99211-May-201015:51×86Mstscax.mofNot Applicable1,96704-Mar-201005:47Not ApplicableTsgqec.dll6.0.6001.2268953,24811-May-201015:53×86Aaclient.dll6.0.6002.22402136,19211-May-201016:58×86Aaclient.mofNot Applicable1,09703-Apr-200920:41Not ApplicableMstscax.dll6.0.6002.224022,068,99211-May-201017:01×86Mstscax.mofNot Applicable1,96703-Apr-200920:42Not ApplicableTsgqec.dll6.0.6002.2240253,24811-May-201017:04×86For all supported IA-64-based versions of Windows Server 2008
4, ‘resolution’);
Collapse this tableExpand this tableFile nameFile versionFile sizeDateTimePlatformAaclient.dll6.0.6001.22689298,49611-May-201015:49IA-64Aaclient.mofNot Applicable1,09725-Feb-201007:30Not ApplicableMstscax.dll6.0.6001.226894,938,75211-May-201015:53IA-64Mstscax.mofNot Applicable1,96725-Feb-201007:31Not ApplicableTsgqec.dll6.0.6001.2268980,38411-May-201015:55IA-64Aaclient.dll6.0.6002.22402298,49611-May-201016:49IA-64Aaclient.mofNot Applicable1,09703-Apr-200920:39Not ApplicableMstscax.dll6.0.6002.224024,938,24011-May-201016:53IA-64Mstscax.mofNot Applicable1,96703-Apr-200920:40Not ApplicableTsgqec.dll6.0.6002.2240280,38411-May-201016:56IA-64Aaclient.dll6.0.6001.22689136,19211-May-201015:48×86Aaclient.mofNot Applicable1,09704-Mar-201005:47Not ApplicableMstscax.dll6.0.6001.226892,068,99211-May-201015:51×86Mstscax.mofNot Applicable1,96704-Mar-201005:47Not ApplicableTsgqec.dll6.0.6001.2268953,24811-May-201015:53×86Aaclient.dll6.0.6002.22402136,19211-May-201016:58×86Aaclient.mofNot Applicable1,09703-Apr-200920:41Not ApplicableMstscax.dll6.0.6002.224022,068,99211-May-201017:01×86Mstscax.mofNot Applicable1,96703-Apr-200920:42Not ApplicableTsgqec.dll6.0.6002.2240253,24811-May-201017:04×86 To work around this issue, click OK in the printing preferences dialog box, or disable the TS Easy Print feature on the terminal server. Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the “Applies to” section. For more information about Terminal Services printing, visit the following Microsoft website: General information about Terminal Services printing (http://technet.microsoft.com/en-us/library/cc753853(WS.10).aspx) For more information about the Terminal Services Easy Print feature, visit the following Microsoft website: Introduction to the TS Easy Print feature (http://blogs.msdn.com/rds/archive/2007/04/26/introducing-terminal-services-easy-print-part-1.aspx) For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: 824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates Additional file information
2,
Additional file information for Windows Vista and for Windows Server 2008
3,
Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
4,
Collapse this tableExpand this tableFile nameUpdate.mumFile versionNot ApplicableFile size2,417Date (UTC)12-May-2010Time (UTC)00:48PlatformNot ApplicableFile nameX86_e57918c37e4cc2d3d6a616d2065b77f9_31bf3856ad364e35_6.0.6002.22402_none_3b046aeca2e44d83.manifestFile versionNot ApplicableFile size722Date (UTC)12-May-2010Time (UTC)00:48PlatformNot ApplicableFile nameX86_f8b1b11476109ac015807fb3b7044365_31bf3856ad364e35_6.0.6001.22689_none_60e713c429d2c608.manifestFile versionNot ApplicableFile size722Date (UTC)12-May-2010Time (UTC)00:48PlatformNot ApplicableFile nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.0.6001.22689_none_302a313fdefe8ba1.manifestFile versionNot ApplicableFile size235,762Date (UTC)11-May-2010Time (UTC)17:34PlatformNot ApplicableFile nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.0.6002.22402_none_32602267dbea4d03.manifestFile versionNot ApplicableFile size235,762Date (UTC)11-May-2010Time (UTC)18:46PlatformNot ApplicableAdditional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
4,
Collapse this tableExpand this tableFile nameAmd64_120687f8566c6d8e453a9691fde90162_31bf3856ad364e35_6.0.6001.22689_none_d221151d0a7dfa6d.manifestFile versionNot ApplicableFile size1,092Date (UTC)12-May-2010Time (UTC)00:48PlatformNot ApplicableFile nameAmd64_5df12095ce788b380f5d471a1d30edae_31bf3856ad364e35_6.0.6002.22402_none_e7752aa5a999294c.manifestFile versionNot ApplicableFile size1,092Date (UTC)12-May-2010Time (UTC)00:48PlatformNot ApplicableFile nameAmd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.0.6001.22689_none_8c48ccc3975bfcd7.manifestFile versionNot ApplicableFile size235,828Date (UTC)11-May-2010Time (UTC)18:04PlatformNot ApplicableFile nameAmd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.0.6002.22402_none_8e7ebdeb9447be39.manifestFile versionNot ApplicableFile size235,828Date (UTC)11-May-2010Time (UTC)18:54PlatformNot ApplicableFile nameUpdate.mumFile versionNot ApplicableFile size2,435Date (UTC)12-May-2010Time (UTC)00:48PlatformNot ApplicableFile nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.0.6001.22689_none_302a313fdefe8ba1.manifestFile versionNot ApplicableFile size235,762Date (UTC)11-May-2010Time (UTC)17:34PlatformNot ApplicableFile nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.0.6002.22402_none_32602267dbea4d03.manifestFile versionNot ApplicableFile size235,762Date (UTC)11-May-2010Time (UTC)18:46PlatformNot ApplicableAdditional files for all supported IA-64-based versions of Windows Server 2008
4,
Collapse this tableExpand this tableFile nameIa64_5a9d113e73e25b8227f8ae9ed165b893_31bf3856ad364e35_6.0.6002.22402_none_d0f9f2ff12146013.manifestFile versionNot ApplicableFile size1,090Date (UTC)12-May-2010Time (UTC)00:48PlatformNot ApplicableFile nameIa64_6ddb6d03518ad06bb078ddf583658111_31bf3856ad364e35_6.0.6001.22689_none_df2cce99ae33d8ea.manifestFile versionNot ApplicableFile size1,090Date (UTC)12-May-2010Time (UTC)00:48PlatformNot ApplicableFile nameIa64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.0.6001.22689_none_302bd535defc949d.manifestFile versionNot ApplicableFile size235,795Date (UTC)11-May-2010Time (UTC)17:19PlatformNot ApplicableFile nameIa64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.0.6002.22402_none_3261c65ddbe855ff.manifestFile versionNot ApplicableFile size235,795Date (UTC)11-May-2010Time (UTC)18:21PlatformNot ApplicableFile nameUpdate.mumFile versionNot ApplicableFile size1,593Date (UTC)12-May-2010Time (UTC)00:48PlatformNot ApplicableFile nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.0.6001.22689_none_302a313fdefe8ba1.manifestFile versionNot ApplicableFile size235,762Date (UTC)11-May-2010Time (UTC)17:34PlatformNot ApplicableFile nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.0.6002.22402_none_32602267dbea4d03.manifestFile versionNot ApplicableFile size235,762Date (UTC)11-May-2010Time (UTC)18:46PlatformNot Applicable
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