Commerce Server 2002:

SUPPORT SOLUTION:
After January 1, 2010, when a shopper attempts to add an item to their basket, the customer receives the following error message:
Your basket is empty
 . 
The Commerce Server 2002 site was upgraded from Site Server inheriting code that sets the shopperid cookie expiration to January 1, 2010.  If the Commerce site is calling the CreateShopperId/PutShopperId API in cookie mode the issue will occur.  Since the cookie expires immediately, users are unalble to add items to the basket.

 .Set the expiration date for the shoppermanager object to a later expiration date.You will need to make a change where you initialize this object most likely in the global.asa file.
For example:
set obj=createobject(”Commerce.StandardSManager”)obj.InitManager “retail”,”Cookie”obj.Expires=”1/2/2014″
Commerce Server sites upgraded from Site Server still using the shoppermanager object should migrate to authmanager.
http://msdn.microsoft.com/en-us/library/aa545426(CS.70).aspx
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(http://go.microsoft.com/fwlink/?LinkId=151500)
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