Windows Live for Windows Mobile:

SUPPORT SOLUTION:
You cannot synchronize your e-mail on your Windows Mobile device.
INTRODUCTION
If you have trouble synchronizing your e-mail on your mobile device, follow the steps in this document to diagnose the problem and resolve it. 
DIAGNOSE
To help you diagnose the problem and then resolve the issue, please select the issue that best matches your problem.

Issue 1: I’m having trouble synchronizing e-mail over the air with an Exchange e-mail server
Issue 2: I’m having trouble synchronizing e-mail over the air with a non-Exchange Internet e-mail account
SOLUTIONS

Issue 1: I’m having trouble synchronizing e-mail over the air with an Exchange e-mail server

Solution: Follow these steps in the order they are presented until the issue is resolved:

Step 1: Check your Exchange settings.

    Confirm the e-mail server settings on your device and try to sync again. To do this, follow these steps: 

     Tap the ActiveSync icon. (Or go to Start, tap All Programs, and then tap ActiveSync.) 
At the bottom of the screen, tap Menu, and then tap Add Server Source. (If you’ve already set up a sync partnership with an Exchange server, the option appears as Configure Server instead of Add Server Source.)  
Enter your e-mail address.
Clear the Attempt to detect Exchange Server Settings automatically check box, and then tap Next.
If encrypted connections are supported by your Exchange server, select This server requires an encrypted (SSL) connection check box, and then tap Next.
Enter your user name, the password, and the domain name.
If you want the phone to save your password so that you won’t have to enter it again when synchronizing, select the Save password check box, and then tap Next.
To change available synchronization settings, select the type of information, tap Menu, and then tap Settings.
Tap Finish
Is your e-mail synchronizing correctly now?
Step 2: Check Outlook on the phone.
Check to see whether Microsoft Outlook on your Windows phone is set up and working correctly. To do this, follow these steps:

Tap Start, tap All Programs, tap Messaging, and then tap Setup E-mail.
Enter your e-mail address and the password, select or clear the Save password check box depending on your preference, and then tap Next.
Select Try to get e-mail settings automatically from the Internet, tap Next, and then do one of the following things:

If your settings were found, tap Next, and go to the final step of this solution.
If your settings were not found, tap Next, and then continue with the next step.
Under Your e-mail provider, tap Exchange server, and then tap Next.
Tap Next.
Select the Attempt to detect Exchange Server Settings automatically check box, and then tap Next.
Enter your user name, the network password, and the name of the domain to which your computer is connected, and then tap Next.
Select the Save password check box, and then tap Next.
Enter your server address, and then tap Next.
Select the E-mail check box and the check boxes next to any other data that you want to sync with Exchange Server, and then tap Finish.
Is your e-mail synchronizing correctly now?
Step 3: Find your Exchange Server address.
To set up an Exchange Server e-mail account, you need to know the following information:

Your domain name
Your server address
Whether the server requires an encrypted (SSL) connection
If you have Outlook running your on computer for this Exchange e-mail account, you can find your domain and server information there. Otherwise, you’ll need to contact your server administrator for this information.

On your computer, do one of the following things:  

If your desktop computer is running Windows 7 or Windows Vista, click the Start button, click Control Panel, and then click System and Maintenance or System and Security. Note the information that is under Computer name, domain and workgroup settings.
If your desktop computer is running Windows XP, click Start, click Control Panel, and then click System. On the Computer Name tab, note the information that is under Computer name and Domain.
Open Outlook, and do one of the following things:

In Outlook 2007 or later, click Account Settings on the Tools menu.
In Outlook 2003, click  E-mail on the Tools menu, and then click View or Change Existing E-mail Accounts.
On the E-mail tab, click the e-mail account to which you want to sync, and then click Change. Note the name of the server address that is listed in Microsoft Exchange Server.

Click Cancel, and then click Close.
You now have the information that you need to set up or delete an e-mail account on your phone.
Step 4: Check the network settings on your Windows phone.

Please check to confirm you that have a strong network signal on your Windows phone. If you are experiencing a weak signal or no signal, please move to a different location. 
If you are still experiencing network connectivity problems, please contact your network operator.
Did this solve your synchronization problem?

Issue 2:  I’m having trouble synchronizing e-mail over the air with a non-Exchange Internet e-mail account

Solution: Follow these steps in the order that they are presented until the issue is resolved:
Step 1: Automatically detect your Internet e-mail settings.

Tap Start, tap All Programs, and then tap Setup E-mail.   
Enter your e-mail address and the password, and then tap Next.
To get e-mail server settings automatically, select Try to get e-mail settings automatically from the Internet.
Tap Next.
If your phone was not able to detect your e-mail settings, you will have to enter this information manually. Tap Next, and then follow the steps in the next solution step (”Step 2: Manually set up and sync Internet e-mail.”).
When Auto Setup has finished, tap Next.
If you are prompted, enter your name and the e-mail display name, and then tap Next.
In the Automatic Send/Receive field, select how often you want the phone to synchronize with your Internet e-mail.
Tap Finish.
Is your e-mail synchronizing correctly now?
Step 2: Manually set up and sync Internet e-mail. 
To manually set up your Internet e-mail, follow these steps.
Note The section following these steps provides common Internet service mail settings.

For your e-mail provider, select the provider (such as Gmail or Yahoo mail or Custom domain), and then tap Next.
If you chose Internet e-mail as your e-mail provider, enter your name and the e-mail display name, and then tap Next. Or, if you chose Custom domain as your e-mail provider, enter the domain of your e-mail address provider, tap Next, enter your name and the e-mail display name, and then tap Next again.
In the Incoming mail server box, enter your incoming mail server name. From the Account type list, select your account type (for example, POP3, IMAP4, or FbTransport), and then tap Next.
Enter your user name and the password, and then tap Next.
Enter the outgoing (SMTP) mail server.
If your e-mail provider requires it, select Outgoing server requires authentication.
Your e-mail provider may also require Secure Sockets Layer (SSL) for both incoming and outgoing e-mail. If so, tap Advanced Server Settings, select Require SSL for Incoming e-mail and Require SSL for Outgoing e-mail, and then click Done.
Tap Next.
In the Automatic Send/Receive field, select how often you want the phone to synchronize with your Internet e-mail.
Tap Finish.

Server information for some common Internet mail services
If your Internet mail service is not listed here, please contact your provider. This information can change, and your Internet mail service provider will always be the best source of accurate information.

HotmailHotmail Incoming Mail Server (POP3) - pop3.live.com (logon using Secure Password Authentication, SPA, mail server port: 995)Hotmail Outgoing Mail Server (SMTP) - smtp.live.com (SSL enabled, port 25)
Google GmailGoogle Gmail Incoming Mail Server (POP3) - pop.gmail.com (SSL enabled, port 995)Outgoing Mail Server - use the SMTP mail server address provided by your local ISP or smtp.gmail.com (SSL enabled, port 465)
MSN MailMSN Incoming Mail Server (POP3) - pop3.e-mail.msn.com (port 110, using Secure Password Authentication - SPA)MSN Outgoing Mail Server - smtp.e-mail.msn.com (select My outgoing server requires authentication)
POP Yahoo! Mail PlusYahoo Plus Incoming Mail Server (POP3) - plus.pop.mail.yahoo.com (SSL enabled, port 995)Yahoo Plus Outgoing Mail Server (SMTP) - plus.smtp.mail.yahoo.com (SSL enabled, port 465, use authentication)
Yahoo! MailYahoo Incoming Mail Server (POP3) - pop.mail.yahoo.com (port 110)Yahoo Outgoing Mail Server (SMTP) - smtp.mail.yahoo.com (port 25)

Is your e-mail synchronizing correctly now? 

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.  
MORE INFORMATION
If you still need help, try the following community resources.

If none of the solutions listed above helped solve your problem, get help in the Microsoft community support forum for Activesync / Windows Mobile Device Center, where you can ask questions about the problem you’re having and browse discussions from Microsoft MVPs and other expert users.
REFERENCES
For more information about how to configure your phone, visit the following Microsoft Web site:
http://www.microsoft.com/windowsmobile/en-us/help/v6-0/Configure-Your-Phone-touch.aspx
For more information about the best settings and how to manage your phone’s battery, visit the following Microsoft Web site:
http://www.microsoft.com/windowsmobile/en-us/help/v6-0/Manage-Battery-Life-touch.aspx
For more information about staying connected, visit the following Microsoft Web site:
http://www.microsoft.com/windowsmobile/en-us/help/v6-0/Staying-Connected.aspx
For more information and help with your Windows Mobile device, visit the Microsoft Windows Mobile forum:
http://social.microsoft.com/Forums/en-US/windowsmobile/threads
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products. 

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