Outlook 2007: How to troubleshoot synchronization problems when you synchronize your Exchange Server mailbox with your .ost file in Outlook

SUPPORT SOLUTION:
This article describes how to troubleshoot problems that you may experience when you synchronize a Microsoft Exchange Server mailbox with an offline folder (.ost) file in Microsoft Office Outlook 2003 or in Microsoft Office Outlook 2007.

.This following information describes how to troubleshoot
problems that you may experience when you synchronize an Exchange Server
mailbox with an .ost file..Determine whether the offline folders are being synchronized

To determine whether the offline folders are synchronizing
correctly, follow these steps:
Right-click the folder that you want to verify, and then
click Properties. Click the Synchronization tab. If you do
not see the Synchronization tab, you did not set up your
profile to use offline folders.Under Statistics for this folder, verify
the settings in the following fields: Last Synchronized
on: DateServer folder
contains:# ItemsOffline
folder contains:# ItemsIf synchronization is working correctly, the number of items in
the Server folder contains field and in the Offline
folder contains field are the same. If synchronization is not working
correctly, or if synchronization does not work correctly between the server
folder and the offline folder, you must verify the profile settings. To do
this, follow these steps, as appropriate for the version of Outlook that you
are running. Outlook 2003
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On the Tools menu, click E-mail
Accounts. In the E-mail Accounts dialog box, make
sure that the View or change existing e-mail accounts option
is selected under the E-mail section, and then click
Next. In the Deliver new mail to the following
location list, make sure that Mailbox - account
name is selected. Click the Microsoft Exchange Server
object, and then click Change. Confirm that the Use Cached Exchange Mode
option is selected, and then click Next. Click Finish, and then click
OK.Exit Outlook, and then reopen Outlook Outlook 2007
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On the Tools menu, click Account
Settings. Click the Data Files tab, and then make
sure that Mailbox - account name is
set as the default. Click the E-mail tab.Click Mailbox - account name, and then click Settings.
Click the Advanced tab, verify that the
Use Cached Exchange Mode option is selected, and then click
OK. In the Account Settings dialog box, click
Close. Exit Outlook, and then reopen Outlook Outlook 2010
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On the File menu, click Account
Settings and Select Account Settings from the list. Click the Data Files tab, and then make
sure that Mailbox - account name is
set as the default. Click the E-mail tab.Click Mailbox - account name, and then click Change.
Verify that the Use Cached Exchange Mode option is selected, and then click
OK. In the Account Settings dialog box, click
Close. Exit Outlook, and then reopen Outlook .Synchronize the folders again

After you check these settings, use one of the following methods
to synchronize the folders again.Manual synchronization
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In the Folder List pane, click the folder that you want to
synchronize. If you do not see the Folder List pane, click Folder
List on the Go menu. On the Tools menu, point to
Send/Receive, and then click This Folder (Microsoft
Exchange Server) to synchronize one offline folder, or click
Send/Receive All to synchronize all offline folders.
In Outlook 2010 click Send/Receive, and then click Send/Receive All to synchronize all offline folders.
When the synchronization procedure starts, you see a
synchronization status message in the lower-right part of the screen. If you
have many items in the mailbox and you have not synchronized the offline
folders for a while, the synchronization procedure may take more than 30
minutes. Automatic synchronization
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To synchronize all offline folders automatically every time that
you are online and every time that you exit Outlook, follow these steps:
On the Tools menu, click
Options.Click the Mail Setup tab. In the Send/Receive section, click to
select the Send immediately when connected check box.
Click Send/Receive. In the Send/Receive Groups dialog box,
make sure that the Perform an automatic send/receive when
exiting option is selected, and then click Close.
Click OK. .Create a new .ost
file and synchronize the offline folders again

If all folders except the Inbox folder are synchronized, or if you
cannot synchronize the folders, you may have a damaged .ost file. To resolve
this issue, create a new .ost file and then synchronize the folders again. How to create a new .ost file and synchronize the folders
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To create a new .ost file, rename the old .ost file, and then
synchronize the new .ost file with the computer that is running Microsoft
Exchange Server. When you rename the old .ost file, Outlook creates a new file.
To do this, follow these steps:
Exit all programs. Click Start, point to
Search, and then click For Files or Folders.
In the search dialog box, click All files and
folders.In the All or part of the file name tab,
type *.ost .Do not type anything in the A word or phrase in the
file box. Click the hard disk in the Look in list.
Then, under the More advanced options option, click to select
the Include subfolders check box, and then click
SearchIn the Name column, you see
the .ost file. The default location for the .ost file is as follows.For Microsoft Windows 2000, Microsoft Windows NT, Microsoft Windows XP and Microsoft Windows Server 2003C:\Documents and Settings\user name\Local Settings\Application
Data\Microsoft\OutlookRight-click the .ost file, and then click
Rename. Rename the file by using a different file name
extension, such as an .old file name extension instead of the .ost file name
extension. On the File menu, click
Close. Start Outlook, point to Send/receive on
the Tools menu, and then click Send/Receive
All. You see the status of the new synchronization in the lower-right
part of the screen, and you now have a new .ost file. Because the
.ost file is a replication of the information that is stored in the Exchange
Server mailbox, this procedure does not damage any information. .Replace damaged Exchange Server support files

If you are still not able to restore synchronization, the
Microsoft Exchange Server service support files may be damaged. To replace
damaged Exchange Server support files, you must first remove the Exchange
Server service support files and then replace the deleted files with the
originalOutlook files. To have us remove the Exchange Server service support files for you, go to the “Fix it for me” section. If you prefer to remove the Exchange Server service support files yourself, go to the “Let me fix it myself” section.Fix it for me
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To fix this problem automatically, click the Fix it button or link. In the File Download dialog box, click Run, and then follow the steps in the Fix it Wizard. a.button { background: url(/library/images/support/KBGraphics/PUBLIC/cn/FixItButton.jpg) no-repeat 0 0; width: 139px; height: 56px; display:block; cursor:pointer; } a.button:hover { background-position: bottom right; } Remove the Exchange Server service support files Microsoft Fix it 50670NotesThis wizard may be in English only. However, the automatic fix also works for other language versions of Windows. If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD, and then run it on the computer that has the problem.Let me fix it myself
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How to remove the Microsoft Exchange Server service support files for Outlook 2003
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To do this, follow these steps:
Click Start, point to
Programs, and then click Windows Explorer.
Rename the following files by using an .old file name
extension:
Emsabp32.dll Emsmdb32.dll Emsui32.dll NotesTo rename the file, right-click the file, and then
click Rename. The default location for this file is as follows: C:\Program Files\Common
Files\System\MSMAPI\1033How to remove the Microsoft Exchange Server service support files for Outlook 2007
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To do this, follow these steps:
Click Start, point to
Programs, and then click Windows Explorer.
Rename the following file by using an .old file name
extension:Emsmdb32.dll
NotesTo rename the file, right-click the file, and then
click Rename. The default location for this file is as follows: C:\Program Files\Microsoft Office\OFFICE12How to replace the Exchange Server service support files

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To replace the support files that you renamed from the original
media, follow these steps:
Click Start, click Run,
type control, and then click OK.
Double-click Add/Remove Programs.
Click Microsoft Office, and then click
Change. Click Reinstall or Repair, and then click
Reinstall Office. . For more information about offline folders and the
synchronization procedure, click the following article number to view the
article in the Microsoft Knowledge Base: 195436 

(http://support.microsoft.com/kb/195436/
)

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