Groove Virtual Office 3.1: You experience presence and delivery services issues when you use a Groove account on multiple computers, or you restore an old account from a file

SUPPORT SOLUTION:
You use Microsoft SharePoint Workspace 2010, Microsoft Office Groove 2007, or an earlier version of Groove on multiple computers. The sequence numbers that are associated with your account become unsynchronized. When this occurs, you experience one or more of the following presence and delivery services issues:You cannot see when other users are online on one or more of the computers.Other users may see your account as being offline when you are online on one or more of the computers.You can receive messages only on one computer and not another computer.You can receive workspace changes only on one computer and not another computer.Note This issue does not affect SharePoint Workspace awareness that uses Microsoft Office Communicator.This issue occurs when the local installation of your Groove account uses a vCard that has an earlier sequence number than the vCard that is stored on the relay server that is used by your account. Therefore, Groove does not exchange certain kinds of information.Note Groove vCards are the files that store identity information. vCards use sequence numbers so that Groove can distinguish a later version of the vCard from an earlier version of the vCard. Groove components consider the vCard that has the highest sequence number to be reliable. To resolve this issue, perform actions that update the local vCard. Do this enough times to make the local sequence number larger than the sequence number that is on the vCard that is stored on the relay server. When the local sequence number has a large number, it is treated as being more current. Therefore, your current information carries over to the relay server. Note In Groove Workspace 2.5 and later versions of Groove, the sequence number is increased by increments of 1,000 every time that the account is exported and imported. Minor changes, such as an identity information update or a new relay assignment, increase the sequence number by 1. Therefore, this issue is less likely to occur in current versions of Groove than in Groove Workspace 2.1. However, it is still possible.To update your local vCard, use one of the following methods, as appropriate for your situation.If your account always appears to be offline
2, ‘resolution’);
On one of the computers (Computer1) on which you use your Groove account, save your account to a file.On another computer (Computer2) that has Groove installed but that does not have your account on it, double-click the file that you saved in step 1 to import your account. Note If you do not have an additional computer that is available for this step, use the procedure in the “If you have one computer that receives all data and other computers that do not receive the data” section instead. In the Groove Options menu on Computer1, click Preferences, and then click the Account tab. Confirm that Computer2 is listed. Tell your contacts to log out of Groove and then to log back on to Groove. This process updates the contacts’ awareness information for your account. After you have successfully completed this procedure, you can delete the Groove account from Computer2.

If you have one computer that receives all data and other computers that do not receive the data
2, ‘resolution’);
Fetch all workspaces to the computer (Computer1) that receives all data.Delete the account from the other computer or computers.Note You will lose any messages that are not on Computer1.Save the account on Computer1.Import the saved account to one of the other computers while Computer1 is online. After the two computers synchronize, save the account again. Repeat steps 4 and 5 for each additional computer. Make sure that you always import the most recent account file.Important Do not change the sequence of these steps. If you save the account before you delete the account from the other computers, other synchronization problems may be created. This sequence number issue can occur in several scenarios. However, the most common scenario is when you import an outdated account file. For example, you create an account file, and then you change your identity information, or you upgrade Groove. In this scenario, the relay server has your new changes and the correspondingly increased sequence number. However, the older account file does not have the new changes and the increased sequence number. When you then import the older account file, the sequence number is earlier than the sequence number that is on the relay server.

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