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Saturday, May 19, 2012

Exchange Server 2007: You cannot use an Outlook 2007 client to display or download an attachment when you access a message that includes an inline attachment from Microsoft Exchange Server

By TechSupport


SUPPORT PROBLEM: You cannot use an Outlook 2007 client to display or download an attachment when you access a message that includes an inline attachment from Microsoft Exchange Server

Applications Supported:

COPYRIGHT NOTICE: (c) 2007 Microsoft Corporation. All rights reserved.

SUPPORT SOLUTION:
Consider the following scenario. A MIME-encoded message that includes an inline attachment arrives in Microsoft Exchange Server. You try to access the message from a Microsoft Office Outlook 2007 client. In this scenario, the attachment is hidden, and it is unavailable for download. If you use Microsoft Office Outlook Web Access to view the same message, the inline attachment is still hidden. However, the inline attachment is available for download in Outlook Web Access, and you can click the message and view it..This issue occurs when Exchange Server does not validate whether there is a reference to the inline attachment. If the inline attachment is not referenced, the inline attachment is hidden..Exchange Server 2010
2, ‘resolution’);
Stop the Exchange Transport service. Locate the EdgeTransport.exe.config file. This file is located in the following path: <drive> :\Program Files\Microsoft\Exchange
Server\Bin\ In the EdgeTransport.exe.config file, add the following entry between the <appSettings> element and the </appSettings> element:<add key=”TreatInlineDispositionAsAttachment” value=”true” />Restart the Transport service. NotesIf the TreatInlineDispositionAsAttachment option does not
exist or if the option is set to “false,” the behavior is the same as the
behavior that is mentioned in the “Symptoms” section. If the TreatInlineDispositionAsAttachment option is set to
“true,” the inline attachment that is not referenced is available for
download..Exchange Server 2007
2, ‘resolution’);
Make sure that Exchange Server 2007 Service Pack 2 is installed.Run the following command:set-OrganizationConfig -ShowInlineAttachments:$true. For more information about a similar issue that is
specific to Outlook 2003, click the following article number to view the
article in the Microsoft Knowledge Base: 930468
 

(http://support.microsoft.com/kb/930468/
)

The attachment is not displayed when you use
Outlook 2003 to open an e-mail message that contains an attachment

For more information about RFC2183, visit the
following Web site:http://www.faqs.org/rfcs/rfc2183.html
(http://www.faqs.org/rfcs/rfc2183.html)
For more information about RFC2387, visit the following Web site:http://www.faqs.org/rfcs/rfc2387.html
(http://www.faqs.org/rfcs/rfc2387.html)
For
more information about the set-OrganizationConfig command, visit the following
Web site:http://technet.microsoft.com/en-us/library/aa997443(EXCHG.80).aspx
(http://technet.microsoft.com/en-us/library/aa997443(EXCHG.80).aspx)
.Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
in the “Applies to” section..

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