Excel 2004 for Mac: Excel for Mac closes unexpectedly or error “The application Microsoft Excel quit unexpectedly”
By TechSupport
SUPPORT PROBLEM: Excel for Mac closes unexpectedly or error “The application Microsoft Excel quit unexpectedly”
Applications Supported:
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SUPPORT SOLUTION:
When you start Microsoft Excel for Mac or when you try to open a new Excel workbook, you experience one of the following conditions: The program closes unexpectedly.You recieve an error message: The application Microsoft Excel quit unexpectedly. Mac OS X and other applications are not affected. Click relaunch to launch the application again. Click report to see more details or send a report to Apple .To resolve this problem, follow methods listed below for your version of Office. .Excel 2008 or later
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Step 1: Quit all programs and close all windows You must quit all programs before proceeding with steps below. To close a program, select the program on the toolbar (top), and then select Quit . If you cannot quit a program or do not know how, hold down the Command and Option keys, and then press Esc on your keyboard. Select the program in the “Force Quit Application” window, and then select Force Quit. Click Force Quit to quit the program. Note You cannot quit Finder.When you are finished, click the red button in the upper-left corner and proceed to Step 2.Collapse this imageExpand this imageStep 2: Remove Excel Preferences Collapse this tableExpand this table1. Exit all Microsoft Office for Mac programs. 2. On the Go menu, click Home . 3. Open the Library folder. 4. Open the Preferences folder. Click View , click Arrange by then Name. 5. Look for a file that is named com.microsoft.Excel.plist. 6. If you locate the file, click and then drag and drop the file to the Desktop. If you do not locate the file, the program is using the default preferences. 7. If you locate the file and move it to the desktop, start Excel, and check whether the problem still occurs. If the problem still occurs, exit Microsoft Excel, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Excel.plist file to the trash. 8. Exit all Microsoft Office for Mac programs. 9. On the Go menu, click Home . 10. Open the Library folder. 11. Open the Preferences folder. 12. Open the Microsoft Folder. 13. Look for a file that is named com.microsoft.Excel.prefs.plist.14. If you locate the file, move it to the Desktop. If you do not locate the file, the program is using the default preferences. 15. If you locate the file and move it to the desktop, start Excel, and check whether the problem still occurs. If the problem still occurs, exit Microsoft Excel, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Excel.prefs.plist file to the trash. 16. Close all Microsoft Office applications. 17. On the Go menu, click Home . 18. Open the Library folder. 19. Open the Preferences folder. 20. Open the Microsoft Folder. 21. Open the Office 2008 or Office 2011 folder. 22. Look for a file that is named Excel Toolbars (12) or Microsoft Excel Toolbars.23. If you locate the file, move it to the desktop. If you do not locate the file, the program is using the default preferences. 24. If you locate the file and move it to the desktop, start Microsoft Excel, and check whether the problem still occurs. If the problem still occurs, exit Microsoft Excel, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the toolbars file to the trash. If the problem continues to occur, proceed to the next step. Step 3: Peform clean boot For information how to clean start your Operating system (OS), see Microsoft Knowledge Base article: 2398596
(http://bemis/190/_layouts/ArticlePages/2398596)
Perform a clean startup (Safe mode) to determine whether background programs are interfering with Office for Mac If the problem continues to occur, proceed to the next step.Step 4: Remove and then reinstall Office For information how to remove and then reinstall Office, see Microsoft Knowledge Base article:2500821
(http://support.microsoft.com/kb/2500821)
Manually remove Office 2008 for Mac completely from your computerIf the issue continues to occur in Safe mode, proceed to Step 3. Step 5: Use the “Repair Disk Permissions” option You can use the Repair Disk Permissions option to troubleshoot permissions problems in Mac OS X 10.2 or later versions. To use the Repair Disk Permissions option, follow these steps: Collapse this tableExpand this table1. On the Go menu, click Utilities . 2. Start the Disk Utility program. 3. Click the primary hard disk drive for your computer. 4. Click the First Aid tab. 5. Click Repair Disk Permissions Note The Disk Utility program only repairs software that is installed by Apple. This utility also repairs folders, such as the Applications folder. However, this utility does not repair software that is in your home folder. For more information about the Repair Disk Permissions option, see the following AppleCare article: http://docs.info.apple.com/article.html?artnum=10671
(http://docs.info.apple.com/article.html?artnum=106712)
Microsoft Excel 2004 for Mac
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Exit all Microsoft Office for Mac programs.On the Go menu, click Home.Open the Library folder.Open the Preferences folder.Look for a file that is named com.microsoft.Excel.plist.If you locate the file, move it to the desktop. If you do not locate the file, the program is using the default preferences.
If you locate the file and move it to the desktop, start Excel, and check whether the problem still occurs. If the problem still occurs, exit Excel, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Excel.plist file to the trash.
Exit all Microsoft Office for Mac programs.On the Go menu, click Home.Open the Library folder.Open the Preferences folder.Open the Microsoft Folder.Look for a file that is named com.microsoft.Excel.prefs.plist.If you locate the file, move it to the desktop. If you do not locate the file, the program is using the default preferences.
If you locate the file and move it to the desktop, start Excel, and check whether the problem still occurs. If the problem still occurs, exit Excel, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Excel.prefs.plist file to the trash.Close all Microsoft Office applications.On the Go menu, click Home.Open the Library folder.Open the Preferences folder.Open the Microsoft Folder.Look for a file that is named Excel Toolbars (11).If you locate the file, move it to the desktop. If you do not locate the file, the program is using the default preferences.
If you locate the file and move it to the desktop, start Excel, and check whether the problem still occurs. If the problem still occurs, exit Excel, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the Excel Toolbars (11) file to the trash.Start Excel, and check whether the problem still occurs.If the problem still occurs, the problem is not related to these files.If the problem no longer occurs, one of these files was causing the problem. If this is the case, you have to restore the files to their original location one at a time. Test the program after you restore each file. Continue to do this until the program occurs again. When the problem, the problem is related to the last file that you restored. Delete that file by dragging it to the trash..
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