Encarta Reference Library 2004: “The Shockwave animation player is not installed on your system” error message or Encarta starts with a blank screen

SUPPORT SOLUTION:
When you start one of the Microsoft Encarta products listed in the “Applies to” section, one or more of the following symptoms may occur:

A blank screen appears upon Startup.You receive an error message that is similar to the
following, although Shockwave is installed on your computer:
The Shockwave animation player is not installed on your
system.You receive one of several script error
messages..This issue occurs when Shockwave was not installed
correctly. Generally, this behavior occurs if Shockwave was already installed
on your computer before you installed the Encarta product. However, the program
that installed Shockwave did not install a complete version of the
program..To resolve this issue, remove Shockwave, and then reinstall
Shockwave from the Encarta CD-ROM or DVD. To do so, follow these steps..Remove Shockwave
2, ‘resolution’);
Click Start, and then click
Control Panel.Click Add or Remove Programs.In the list of installed programs, click
Shockwave, and then click
Change/Remove.Follow the instructions on the screen to remove
Shockwave..Reinstall Shockwave from the Encarta Software
2, ‘resolution’);
Insert the Encarta installation software CD-ROM or
DVD.Locate your CD-ROM or DVD drive, right-click your CD-ROM or
DVD drive, and then click Explore.Double-click Setup. In the Encarta Setup Wizard, click
Next.Click Repair, and then click
Next.Follow the instructions on the screen to complete the
repair process.Start Encarta.Note If you do not have access to the Encarta software, visit the
following Macromedia Web site to download and install the most recent version
of Shockwave: http://www.macromedia.com
(http://www.macromedia.com)
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for other considerations..

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