ACT 2.8 MAC:  Error: "WordBasic Error" when Performing a Mail Merge Using ACT! 2.8 and Word 6.0

By TechSupport

Support Question:  Error: "WordBasic Error" when Performing a Mail Merge Using ACT! 2.8 and Word 6.0

Support for ACT! 2.8 - MAC*

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You are using Word 6.0 as your word processor for ACT! 2.8, and performing a Mail Merge and you get a WordBasic error.

Disclaimer:
This article was written about products for which Sage Software, Inc. no longer offers support. Therefore, this article is offered “as is” and will no longer be updated. If you need assistance with issues pertaining to an unsupported product, please refer your questions to the ACT! Online Community or to an ACT! Certified Consultant. For more information regarding currently supported versions of ACT!, please see our Obsolescence Policy

The File Location setting for ACT! Temp is blank or references a nonexistent folder. Please follow these steps to establish a valid ACT!Temp folder:

Choose the Edit menu, and click Preferences to open the Preferences dialog box.
In the Modify box, click File Locations.
In the File Locations box, click the "Folder for:" drop-down menu and select ACT! Temp from the drop-down menu.
Click Set Folder, browse to ACT! 2.8, and click the Select "ACT! 2.8" button.
In the "Select an ACT! Temp. folder" dialog box, select Macintosh HD and browse to ACT! 2.8.
Click the Select "ACT! 2.8" button.
Click OK to close Preferences.
Restart ACT! 2.8

For File Repair and Data Recovery, visit File Repair / Data Recovery