ACT by Sage 2006 Family of Products:  ACT! for Palm OS Stops Responding When Viewing the Calendar

By TechSupport

Support Question:  ACT! for Palm OS Stops Responding When Viewing the Calendar

Support for ACT! by Sage 2008 Family of Products  ACT! for Palm OS®    Activities/Calendar/Scheduling   General ACT! by Sage 2007 Family of Products  ACT! for Palm OS® v2.0    Activities/Calendar/Scheduling   General ACT! by Sage 2006 Family of Products  ACT! for Palm OS 2006   Calendar   General*

The contents of articles are Copyright (c) Sage Software 2007.

You are attempting to view or working the Calendar view of ACT! for Palm OS when it stops responding.

This can be caused by more then one issue. Please attempt each solution in the
order presented:

Cleared Activities:
This issue can be caused by excess cleared activities in your Desktop database.
It is recommended that you remove cleared activities older then 90 days or 0
(zero) days and then perform an ACT! overwrites handheld HotSync operation. Use
the following steps:

Launch ACT!, and then open the database you HotSync to ACT! for Palm OS.
Click the Tools menu, point to Database Maintenance, and then click
Remove Old Data. The Remove Old Data dialog box appears.

Enable the Cleared activities older then option, set to the desired
days, and then click OK. The following Remove Old Data warning box appears.

Click Yes. The following Working message box appears.

When completed the following ACT! message box appears.

Click OK to return to ACT!.
Click the Tools menu, and then click the Handheld Setup option. The ACT!
for Palm OS Configuration Setup - Select a Configuration Task dialog box
appears.

Click the Sync Action option from the Summary box. The ACT! for Palm OS
Configuration Setup - Select Contact Sync Action dialog box appears.

Enable the ACT! overwrites handheld option, and then click Finish. The
ACT! for Palm OS Configuration Setup - Select a Configuration Task dialog
box reappears.

Note the Sync Action has changed to ACT! will overwrite. Click
Close to
return to ACT!, and then perform a HotSync.

If this does not resolve your issue processed to the Database Corruption
section.
Database Corruption:This issue can be caused by a corrupted database. It is
recommended that you use the ACT! Diagnostic tool to reindex, rebuild your
database, and then perform an ACT! overwrites handheld HotSync operation. Please refer to the listed section in the following Knowledge Base
Answer:

Reindex Database
Rebuild Schema
Rebuild Security
Rebuild OLE/DB Report Objects
Rebuild Sync Objects
Title: Database Rebuild and Repair ProceduresAnswer ID: 14349

Once you have completed all the above processes, use the following steps to
fix known activity data issues:

Ensure that ACT! is closed.
Click the Windows Start button, and then click Run. The Run dialog box appears.
In the Open field, enter
either actdiag (ACT! 2007/2008), act8diag (ACT! 2006), or act7diag
(ACT! 2005), and then click OK. The ACT! Diagnostics utility launches.

Click the Databases button from the navigation bar. A list of your databases appears:

Click the rectangle on the left side of the DATABASE
to select the entire row displaying the database information.

Click the Action menu, point to Database Fixes, point
to Activities, and then click Fix Known Activities Data Issues. The
following message appears detailing how many Non-Recurring Endless date Activities
completed were
updated.

Click OK. The following message appears detailing how
many zero-frequency
Recurring Activities completed were updated.

Click OK. The following message appears detailing how many negative
Duration Activities completed were updated.

Click OK. The following message appears detailing how many
Calendar Events to non-Events completed were updated.

Click OK. Close the ACT! 8.0/2006
Diagnostic tool.

Lastly perform an ACT! overwrites handheld HotSync operation. (See the Cleared
Activities section above; steps number seven through ten for details.)
Reoccurring Activities:
This can be caused by one or more recurring activities that have an ending
dates that is more the four years in the future. It is recommended that you
ensure all recurring activities ending dates are less then four years. Use the
following steps:

Launch your Desktop version of ACT! and open the database you HotSync to
your handheld device.
Click the View menu, and then click Task List or press the F7
key. The
Task List view appears.
Right-click anywhere in the Task List, and then click Customize Columns from the
shortcut menu. The Customize Columns dialog box appears.

Ensure that Recurring is listed in the Show as column in this order box.
Click OK to close.
Locate and click the Recurring header

on
the Task List to sort by this column.
Double-click an recurring activity to edit the end date. The Schedule Activity
dialog box appears.

Under the Recurrence tab in the Range section ensure
that the Ends option is enabled and is set to a date that is less then four
years in the future.
Repeat this for all your recurring activities.

Once you have completed this perform an ACT! overwrites
handheld HotSync operation. (See the Cleared Activities section above; steps
number seven through ten for details.)

For File Repair and Data Recovery, visit File Repair / Data Recovery