ACT 6 Family of Products:  Mail Merge via Fax Fails, Crashes System, or Gives an Error Message referring to the Dynamic Data Exchange (DDE).

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Support Question:  Mail Merge via Fax Fails, Crashes System, or Gives an Error Message referring to the Dynamic Data Exchange (DDE).

Support for ACT! 6 Family of Products  ACT! 6.0 - PC   Documents/Templates/Word Processor   Faxing*

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You are attempting to perform a mail merge via fax and it fails, crashes your system or gives you an error message referring to the Dynamic Data Exchange (DDE).

Disclaimer:
This article was written about products for which Sage Software, Inc. no longer offers support. Therefore, this article is offered “as is” and will no longer be updated. If you need assistance with issues pertaining to an unsupported product, please refer your questions to the ACT! Online Community or to an ACT! Certified Consultant. For more information regarding currently supported versions of ACT!, please see our Obsolescence PolicyThis is caused by sending too many faxes at a time. Symantec recommends that you send no more than 200 at a time. For more information, obtain the following knowledge base document from Symantec’s Website:

Computer runs slowly or stops responding when you send to large groups. (Document ID# 2000112016203304)

To remedy the situation send your mail merge via fax to smaller groups of contacts, preferably less than 200.

Since Symantec states that "Sending a fax to large numbers of people requires a lot of system resources," it is possible that increasing the memory (RAM) in the computer will allow you to send faxes to larger groups of contacts.

Note: You may be receiving this error if you are trying to send a fax to your "My Record." If you are sending to "Current Contact," you must have a contact other that your own selected. This error may also occur when using the Mail Merge function and only sending to one contact. Try creating a lookup of two contacts with fax numbers and Mail Merging to the Current Lookup.

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