ACT 6 Family of Products: Mail Merge Sent via E-mail is Unreadable to All Recipients
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Support Question: Mail Merge Sent via E-mail is Unreadable to All Recipients
Support for ACT! 6 Family of Products ACT! 6.0 - PC Documents/Templates/Word Processor Email*
The contents of articles are Copyright (c) Sage Software 2007.
You have a Graphical (HTML) E-mail Template (with an extension of GMT). You create a mail merge with your template. When the recipients open the message it is unreadable. They are seeing the HTML script and not any text, graphics or links that is in your template. The template may have worked at one time.
Disclaimer:
This article was written about products for which Sage Software, Inc. no longer offers support. Therefore, this article is offered “as is” and will no longer be updated. If you need assistance with issues pertaining to an unsupported product, please refer your questions to the ACT! Online Community or to an ACT! Certified Consultant. For more information regarding currently supported versions of ACT!, please see our Obsolescence PolicyThis issue can occur if there are 90 or more characters of code before the opening HTML tag. ACT! Mail Merge uses HTML Scripting for its templates that are used in mail merge via e-mail. For more information on Graphical (HTML) Templates, please refer to the following Knowledge Base Document:
Title : Creating Graphical (HTML) Templates with ACT! 6.0
View This Document
To verify if this is your issue and to correct it, use the following steps:
Click Start, and then click Run.
In the Open box, enter "notepad" (without the quotes,) and then click OK. Notepad will launch.
From the File menu, click Open.
Click the drop-down for Files of Type, and change to All Files. Browse to your Graphical (HTML) Template. The default location in ACT! is C:\Program Files\ACT\Templates. Click Open.
Every Graphical (HTML) Template starts with the following line of text (or HTML Tag:)
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
The next line should start with:
<HTML>
If the text preceding this opening HTML tag (<HTML>) exceeds 90 characters then the HTML coding will show in the body of your message instead of being displayed as a web page as it was intended. To correct this issue, delete all text between the end of the first line and <HTML> as shown below:
Save and Close Notepad when corrected.
The following is an example of a GMT that was saved from the Internet using Internet Explorer. Notice how there is an extra line of text that was saved with the document. In this example, if the lines above the first HTML tag is removed, the email is sent and the recipient will see a web style document instead of the HTML coding.
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