ACT 6 Family of Products:  Error: "Database Restore Error. The Communication Between Your Desktop and Pilot was Lost…" During a HotSync

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Support Question:  Error: "Database Restore Error. The Communication Between Your Desktop and Pilot was Lost…" During a HotSync

Support for ACT! 6 Family of Products  ACT! Link 1.0 for Palm OS*

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You are attempting to Hotsync your Pilot with your ACT! database, and you receive the error message, "Database restore error. The communication between your desktop and Pilot was lost, some of your data was not backed up. Please check your configuration and try again."

Disclaimer:
This article was written about products for which Sage Software, Inc. no longer offers support. Therefore, this article is offered “as is” and will no longer be updated. If you need assistance with issues pertaining to an unsupported product, please refer your questions to the ACT! Online Community or to an ACT! Certified Consultant. For more information regarding currently supported versions of ACT!, please see our Obsolescence PolicyThis may be caused by having too high a baud rate selected in the local HotSync settings in the HotSync Manager. To lower the baud rate, follow these steps;

Start the Palm Desktop software.
Choose HotSync and click Setup.
Click the Local tab.
Lower the baud rate in the Speed box to 9600.
Click OK and try the HotSync again.

For File Repair and Data Recovery, visit File Repair / Data Recovery