ACT 6 Family of Products:  Error: "Could not Find the ACT! Program. Please Rerun ACTREG.EXE Found in Your ACT! Directory…." when Performing a HotSync

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Support Question:  Error: "Could not Find the ACT! Program. Please Rerun ACTREG.EXE Found in Your ACT! Directory…." when Performing a HotSync

Support for ACT! 6 Family of Products  ACT! Link 1.0 for Palm OS*

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You have just upgraded ACT! by installing the new version over a previous version. When you try to perform a HotSync with your Palm III device, you receive the message, "Could not find the ACT! program. Please rerun ACTREG.EXE found in your ACT! directory. If you have moved the ACT! program, please rerun SETUP.EXE."

Disclaimer:
This article was written about products for which Sage Software, Inc. no longer offers support. Therefore, this article is offered “as is” and will no longer be updated. If you need assistance with issues pertaining to an unsupported product, please refer your questions to the ACT! Online Community or to an ACT! Certified Consultant. For more information regarding currently supported versions of ACT!, please see our Obsolescence PolicyThis may be due to a incorrect or corrupted registry setting. In most cases, this can be fixed by running a small program that was installed when you installed ACT! If the problem still occurs after following these steps, you will need to install ACT! a second time. Please follow these steps:

Exit ACT!
Click Start, point to Find, and choose Files or Folders.
Make sure the Look In box indicates the drive where ACT! is installed. In the Named box, type ACTREG.EXE and click Find Now. The search results will appear.
Double-click ACTREG.EXE.
You will see a series of confirmation messages. At each one, click OK.
Close the Find Files dialog box.
Perform the HotSync again. If you still receive the error message, you will need to reinstall ACT!

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