ACT 6 Family of Products:  Envelope Template Reverts to Printer’s Default Tray

Posted by TechSupport

Support Question:  Envelope Template Reverts to Printer’s Default Tray

Support for ACT! 6 Family of Products  ACT! 6.0 - PC   Envelopes/Labels/Reports   Printing*

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You want to print envelopes from a specific tray. You modify the envelope template, and set the tray correctly. However, when you try to print, the printer does not look in that tray, but asks you to insert an envelope.

Disclaimer:
This article was written about products for which Sage Software, Inc. no longer offers support. Therefore, this article is offered “as is” and will no longer be updated. If you need assistance with issues pertaining to an unsupported product, please refer your questions to the ACT! Online Community or to an ACT! Certified Consultant. For more information regarding currently supported versions of ACT!, please see our Obsolescence Policy

ACT! is not overriding the printer’s default tray setting. We are not always able to override that setting. This has been seen on a IBM (now Lexmark) 4039 Laser Printer.

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