ACT 1.1 MAC:  Save Time and Money with Free ACT! Support on the Internet

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Support Question:  Save Time and Money with Free ACT! Support on the Internet

Support for ACT! 2.8 - MAC ACT! 2.5 - MAC ACT! 2.0 - MAC ACT! 1.1- MAC*

The contents of articles are Copyright (c) Sage Software 2007.

You want to use the Knowledge Base on the Internet to find your own solutions to your ACT! questions.

Disclaimer:
This article was written about products for which Sage Software, Inc. no longer offers support. Therefore, this article is offered “as is” and will no longer be updated. If you need assistance with issues pertaining to an unsupported product, please refer your questions to the ACT! Online Community or to an ACT! Certified Consultant. For more information regarding currently supported versions of ACT!, please see our Obsolescence Policy

Here are step-by-step instructions on how to perform most common ACT! procedures in this Knowledge Base, such as how to create custom reports, set up labels and envelopes, how to set up Internet email, and so on. If you work on weekends and at night after the regular support lines to Interact Commerce Corporation are closed, this is a good option for you. Most problems that users experience and their solutions are documented in the Knowledge Base:
1. Start your Internet browser.
2. Go to http://support.act.com This is the ACT! Technical Support section of the Interact Commerce Corporation Web site. You will notice that there are a number of different resources to choose from. (Check out the Updates and Documents area to make sure you have the latest update of ACT!, or the Frequently Asked Questions area to see the most frequently requested documents.)
3. Click Knowledge Base.
4. To find the information you are looking for, choose one of the following:
- Select your version of ACT! and click Browse All Documents to see all the available document categories. (This is the easiest method, especially if you are not familiar with doing keyword searches.)
- Select your version of ACT! and under Search the Knowledge Base, supply a keyword to use for the search. For example, if you are interested in synchronization, type one of the following keywords:

synchronize
synchronization
synchro*

You would have the best luck with the last example, as it would find either of the two other examples. (If you want some tips for entering keywords, click the Search Tips link just below the Begin Search button.) When you click Begin Search, you will see all the documents that include that keyword. If you get too many documents, try narrowing your search. For example, if you are trying to find a document about an error such as "Invalid Page Fault in ACT.EXE," it would be better to use ACT.EXE as the keyword rather than Invalid Page Fault or IPF. That way your message would include only those containing ACT.EXE rather than hundreds of messages with Invalid Page Fault.

For further help
If you do not find the issue you are searching for, click Back to return to the ACT! Technical Support page, and then click Ask a Tech. You can post a message with your information and request, then check the next day for your answer.

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