Windows Server 2003: Windows Media Services crashes in an x64-based version of Windows Server 2003 or 2008

SUPPORT SOLUTION:
The Windows Media Services may crash under a heavy load situation on a computer that is running an x64-based version of Windows Server 2003 or of Windows Server 2008. Additionally, all client connections to this service are disconnected, and the administrator has to restart the service to recover from the issue. This problem occurs because the service handles the lock-free queues incorrectly under a heavy load situation. Hotfix information
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A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a “Hotfix download available” section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support) Note The “Hotfix download available” form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.Prerequisites
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To apply this hotfix, your computer must be running Windows Server 2003 Service Pack 2 (SP2) or Windows Server 2008. Additionally, Microsoft Windows Media Services must be installed on the computer. For more information about how to obtain a Windows Server 2003 service pack or a Windows XP Professional x64 Edition service pack, click the following article number to view the article in the Microsoft Knowledge Base: 889100  (http://support.microsoft.com/kb/889100/ ) How to obtain the latest service pack for Windows Server 2003 Restart requirement
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You do not have to restart the computer after you apply this hotfix if the Windows Media service is stopped.Hotfix replacement information
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This hotfix does not replace a previously released hotfix.

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